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Care guarantee
What we owe you when something goes wrong.
Most guarantees are adjectives. This one is numbers, and it is part of your ticket’s terms on every order — nothing to opt into.
Turnaround
Standard orders are back in 48 hours from pickup; express in 24. The delivery window on your ticket is a commitment, not an estimate.
If we miss it, that invoice is 20% off — applied automatically at delivery. You will not need to ask, because the same system that timestamps every scan computes the discount.
Damage & loss
If a garment is damaged or lost in our care, compensation is 10× the service charge for that garment, capped at ₹10,000 per garment.
| Step | Commitment |
|---|---|
| Raise a claim | Within 48 hours of delivery — WhatsApp, call, or the ticket page |
| We respond | Same working day |
| Resolution | Within 7 days, paid to UPI or as credit — your choice |
The re-clean promise
Not happy with a finish, a crease, or a stain that should have gone? Tell us within 24 hours of delivery and we collect, re-clean and return it free. A stain we cannot remove safely is told to you before we attempt it, not after.
The honest fine print
Three things the guarantee cannot cover, stated up front: inherent weaknesses declared at pickup (perished elastane, brittle sequins, unstable dyes — the rider notes them with you), items left in pockets, and garments without care labels where you decline our suggested process.
Everything else is on us. That is the entire list — there is no clause five.
In force on every order.
The guarantee attaches to every ticket, from the moment it is issued.